FAQ
Questions finance teams actually ask
If yours isn't here, call 888-254-3888 or schedule a consultation—you'll get a straight answer from a senior collector.
What does it cost?
25% contingency on accounts under 12 months past due at placement, 33% on accounts older than that. Rates are negotiable on volume placements. There are no setup fees, no hourly billing, and no charge of any kind unless we recover—no recovery, no fee.
What size claims do you accept?
Commercial claims from $5,000 to $1M+. If your balance is below that, call anyway—if we're not the right fit, we'll tell you quickly and point you in a sensible direction.
How fast do you actually collect?
Our average resolution is 23.6 days from placement—about 41% faster than the industry average. Aged or disputed accounts can take longer; we'll give you an honest read during the free evaluation.
What's your success rate—really?
85.3% on large claims above $5,000 that are placed within 12 months of delinquency. We publish the definition with the number because success rates without definitions are marketing, not data. Older and smaller accounts recover at lower rates—which is also why placing accounts early matters so much.
Will you destroy our relationship with the customer?
Only if you want full-strength collection on a relationship that's already gone. For accounts where the customer still matters, our Soft Audit Program engages as your receivables auditing partner—professional and administrative in tone. Many of those customers go on to renew.
How do I place an account?
Use the Get Started form or call us. We'll need the debtor's details, the invoices or contract, and a short history of the dispute. You'll have an evaluation within one business day, and work begins as soon as you approve the agreement.
Can you collect from a debtor outside the US?
Yes. Our London desk runs international recoveries, with local agents and multilingual negotiators across 15+ countries including the UK, Canada, Australia, France, the UAE, India, Singapore, and China. Same contingency terms worldwide.
Will you sue our debtor?
Only when it makes financial sense—and we'll show you why before you decide. We assess the debtor's assets first so you never fund a lawsuit that wins a judgment nobody can collect. Most accounts resolve without litigation precisely because debtors know we're prepared for it.
Is our data safe with you?
We're SOC 2 Type II compliant, and AR placements are handled confidentially under enterprise-grade security controls. We're also a Commercial Law League of America member and licensed and bonded in all 50 states.
My account is years old. Is it hopeless?
Not necessarily—we've recovered receivables as old as four years past due. Recovery odds do fall sharply with age, which is reflected in the 33% rate for aged accounts. Send it over; the evaluation is free and the worst case is an honest "write it off."
Still have questions?
Free claim evaluation within one business day. No recovery, no fee.
Schedule a Consultation → 888-254-3888