Soft Audit Program
Get paid without burning the relationship
Some past-due customers are deadbeats. Others are next year's renewal. The Soft Audit Program exists for the second kind: accounts under 100 days past due where you want the money and the relationship.
How it works
Instead of a collection agency appearing on your customer's caller ID, we engage as your receivables auditing partner—a professional third party reconciling open balances on your behalf. The tone is administrative, not adversarial.
That framing changes everything. Finance teams respond to an audit inquiry that they'd ignore from a collector. Disputes surface early, while they're still fixable. And your customer never feels "sent to collections," because the conversation never sounds like one.
What it's for
- Accounts under 100 days past due
- Customers with renewal or expansion potential
- Balances stuck in "we have a question about this invoice" limbo
- Quarter-end and year-end AR cleanup before auditors look
Why CFOs use it
- Revenue lands sooner. Aging receivables lose value every month they sit. Early intervention collects at the top of the curve.
- Renewals survive. The customer experiences process, not pressure.
- Disputes get documented. If an account does harden into a real collection case, the file is already built—and we escalate it seamlessly into full collection.
- Still no recovery, no fee. The same contingency model as everything we do.
If the soft approach doesn't resolve the balance, you decide what happens next: escalate to full-strength collection, or pull the account back. You stay in control the entire time.
Have aging accounts you'd rather not torch?
Tell us about the balances and the relationships. We'll recommend soft audit or full collection account by account.
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